FAQ

Dear Sir/ Madam, AMB continuously reviews all aspects of its business operations and as part of that review, AMB has decided to transfer your account to Aiqon Amanah.

Aiqon Amanah
Aiqon Amanah Sdn Bhd was incorporated as a Special Purpose Vehicle to acquire the Credit Card, Hire Purchase, Personal Financing, Mortgage/ Term Loan and Industrial Hire Purchase & Small Business Loan from AmBank (M) Bhd. The sale of this portfolio relates ONLY to those accounts as defined in the Vesting Order issued by the High Court of Malaya and with effect from 22 February 2019.

Customers have been notified of the transfer in the following manner:
• In November 2018, AmBank (M) Bhd sent a pre-disposal notification letter to all customers involved in the transfer;
• There were advertisements made in the New Straits Times and Berita Harian in March 2019, publishing the Ambank (M) Bhd Vesting Orders; and
• In March 2019, a joint letter (by Ambank (M) Bhd and Aiqon Amanah Sdn Bhd) was sent to all customers involved in the transfer.

Yes. AMB Aiqon Amanah have obtained approvals from Bank Negara, Ministry of Finance of Malaysia and all other relevant regulators. In addition, a vesting order from the High Court of Malaya have also been obtained.

(To disclose only if necessary)

Details of court order are as follows:-

AMB/ Aiqon Amanah (Conventional)

Vesting Order with effective date of 22 February 2019 granted by the High Court of Malaya in Originating Summons No. WA-24NCC-61-02/2019.

No. Ambank (M) Bhd and Aiqon Amanah Sdn Bhd have obtained approvals from the appropriate regulators and a vesting order from the High Court of Malaya have also been obtained.
Therefore, the transfer of your account to Aiqon Amanah Sdn Bhd has been completed.

Sure, we can arrange to resend copies of the letters to your mailing address. Can you provide us with your latest mailing address?

As the transfer of your account has been completed vide the vesting order granted by the High Court of Malaya, we are unable to re-transfer your account back to AMB.

We will investigate. If you have a record of your exclusion request, please provide it to us and we will revert to you as soon as possible.

Meanwhile, please provide your full name, IC No., address and telephone number.

Ambank (M) Bhd and Aiqon Amanah Sdn Bhd have sent a joint Hello-Goodbye letter in March 2019 to confirm the transfer of your account. You may also contact the AmBank (M) Bhd Helpdesk on 03-2178 8888 for any further confirmation in relation to the status of your account.

Ambank (M) Bhd records show that you applied for the facility. Should you still feel otherwise, we encourage you to lodge a police report and contact Ambank (M) Bhd immediately. An investigation shall commence upon receiving the necessary documents from you.

No, there will be no cost incurred for the transfer. The existing terms and conditions of the loan/financing will continue to apply.

The outstanding amount being transferred is based on Ambank (M) Bhd records.

If you are the primary cardholder, the supplementary card linked to your account will also be included in the debt sale. This is because all transactions and balances under both the primary and supplementary cards form part of a single account. Therefore, the total outstanding amount including any supplementary card usage has been transferred together with the primary account.

Yes, as the primary cardholder, you are fully responsible for all transactions made on both the primary and supplementary cards. The supplementary card is issued under your account, and all charges incurred by the supplementary cardholder form part of your total outstanding balance. Therefore, you remain liable for the full amount, including any transactions made by the supplementary cardholder.

We cannot comment on the practices of other banks. The sale of your account by AMB was carried out in line with regulatory requirements.

Yes, your credit card or hire purchase account number remains unchanged. However, please make all future payments to Aiqon Amanah via the AmBank account specified in the joint notice sent by AMB and Aiqon Amanah .

For AMB (Conventional) :
In favour of : Aiqon Amanah Sdn Bhd
Bank Account Number : 8881069830759
Bank Name: AmBank Conventional Berhad
Please quote your AMB Account Number and NRIC Number.

Accepted payment methods include Direct Debit, online transfer, Cash Deposit Machine (CDM), cheques and postal orders. All cheques should be made payable to Aiqon Amanah and sent to their office. Please write your reference number on all correspondence and payments.

Their contact details are as follows:
Level 42, Naza Tower, Platinum Park,
No 10 , Persiaran KLCC,
50088, Kuala Lumpur
Telephone : 603 2614 5900 (Aiqon Amanah )
Email : enquiry@aiqonamanah.com

Direct Debit is the most suited for long-term repayment plans and the next most debtors favourable option is online transfer.

You may contact us at the following contact detail for further clarification:
603 2614 5900 (Aiqon Amanah)
Email: enquiry@aiqonamanah.com
Or
You may visit us at :
Level 42, Naza Tower, Platinum Park,
No 10 , Persiaran KLCC,
50088, Kuala Lumpur

AMB Response

We would strongly encourage you to contact Aiqon Amanah/ Aiqon Amanah .

Their contact details are as follows:

Level 42, Naza Tower, Platinum Park,
No 10 , Persiaran KLCC,
50088, Kuala Lumpur
Telephone: 603 2614 5900(Aiqon Amanah )
Email: enquiry@aiqonamanah.com

Aiqon Amanah Response

Where you have entered into a repayment plan, Aiqon Amanah will continuously monitor this and where necessary contact you to review your circumstances.

In the unlikely event that you do not keep up with your repayments, we may look to escalate your account through our collection procedures, which may include instructing an external debt collection company, or where appropriate, commence legal proceedings to recover the balance.

Aiqon Amanah contact details:

Level 42, Naza Tower, Platinum Park,
No 10, Persiaran KLCC, 50088 Kuala Lumpur
Telephone: 603 2614 5900 (Aiqon Amanah )
Email: enquiry@aiqonamanah.com

No, you cannot. The transfer of your account has been completed pursuant to the Vesting Order granted by the High Court of Malaya. We regret to inform you that it is not possible to revert your account to AMB.

Your CCRIS record will be reflected according to your account status. AMB will only update your CCRIS record upon receive notification of account settlement from Aiqon

Yes, the account record will remain in the Central Credit Reference Information System (CCRIS) until the outstanding balance is fully settled.

However, once the outstanding balance has been fully settled, either Aiqon or the borrower may request AmBank to update the CCRIS record to “Settled,” by submitting the necessary proof of full settlement.

If you wish to review your current CCRIS record, you may obtain an updated report through the eCCRIS portal at https://eccris.bnm.gov.my Or you may contact 603 2614 5900 (Aiqon Amanah ). Email: enquiry@aiqonamanah.com

No, you will not be receiving any statements from AMB. Any Loan/ Financing statements will be provided by Aiqon Amanah .
We would strongly encourage you to contact Aiqon Amanah .
Aiqon Amanah ’s contact details are as follows:

Level 42, Naza Tower, Platinum Park,
No 10 , Persiaran KLCC,
50088, Kuala Lumpur

Telephone: 603 2614 5900 (Aiqon Amanah )
Email: enquiry@aiqonamanah.com

Yes, please visit any of our branches and complete the Service Request Form (SRF). Kindly take note that it is subject to service charges and it has dependency on data retention.

Yes, Aiqon Amanah will be honouring the same arrangement.

Yes, Aiqon Amanah will continue to honour the arrangement.

We would strongly encourage you to contact Aiqon Amanah .

Aiqon Amanah ’s contact details are as follows:

Level 42, Naza Tower, Platinum Park,
No 10 , Persiaran KLCC,
50088, Kuala Lumpur

Telephone: 603 2614 5900 (Aiqon Amanah ) Email: enquiry@aiqonamanah.com

Aiqon Amanah will be more than happy to develop a personalised payment plan for you.

Yes, it is considered as closed with AMB, as your account is transferred to Aiqon Amanah .
Your obligations are now with Aiqon Amanah , instead of AMB

The legal stage will be continued by Aiqon Amanah after the transfer date.

Yes, the terms and conditions of the loan/ financing will continue to apply.

Aiqon Amanah ’s contact details are as follows:

Level 42, Naza Tower, Platinum Park,
No 10 , Persiaran KLCC,
50088, Kuala Lumpur

Telephone:
603 2614 5900 (Aiqon Amanah )
Email: enquiry@aiqonamanah.com

To lodge a complaint, please email to complaints@aiqonamanah.com

AMB will endeavour to assist in your queries as much as possible. Where AMB is unable to assist, Aiqon Amanah will be more than happy to assist in attending to your query.

(Customer refused to hang up until call is passed to someone)

Please contact AmBank Retail Collection & Recovery Management at

03-20546688

.

1. WHY DID AMB SELL MY DEBT/FINANCING TO AIQON AMANAH?

2. WHO IS AIQON AMANAH?

3. WHY I WAS NOT INFORMED ABOUT THE TRANSFER?

4. IS THE SALE TO AIQON AMANAH LEGAL?

5. DON’T YOU NEED MY CONSENT?

6. I DID NOT RECEIVE ANY LETTERS FROM THE BANK. CAN YOU RESEND TO ME?

7. CAN YOU EXCLUDE MY ACCOUNT FROM THE TRANSFER? HOW DO I REQUEST FOR MY ACCOUNT TO BE TRANSFERRED BACK TO AMB?

8. I HAVE OPTED TO BE EXCLUDED FROM THE TRANSFER, BUT I RECEIVED CALL FROM Aiqon Amanah . WHAT DO I DO NOW?

9. HOW DO I KNOW IF YOU REALLY DO OWN MY DEBT?

10. I RECEIVED A LETTER FROM AIQON, BUT I NEVER HAD ANY LOAN/ FINANCING WITH AMB.

11. WILL MY OUTSTANDING BALANCE INCREASE WHEN THE TRANSFER IS DONE? WILL I INCUR ANY COST FROM THIS TRANSFER?

12. HOW CAN YOU ASSURE THAT THE OUTSTANDING AMOUNT IS CORRECTLY TRANSFERRED?

13. I AM A PRIMARY CARDHOLDER. WHAT WILL HAPPEN TO MY SUPPLEMENTARY CARD?

14. THE OUTSTANDING BALANCE WAS INCURRED BY SUPPLEMENTARY CARDHOLDER. AM I LIABLE FOR IT?

15. ARE OTHER BANKS PRACTICING SALE OF NPL ACCOUNTS?

16. DO I MAINTAIN THE SAME CREDIT CARD OR LOAN/ HP NUMBER WHEN MAKING PAYMENT TO AIQON OR WILL I BE GIVEN A NEW ACCOUNT NUMBER BY AIQON?

17. WHO SHOULD I BE MAKING PAYMENT TO IN THE FUTURE?

18. WHAT PAYMENT METHODS DO YOU ACCEPT?

19. WHICH IS THE BEST REPAYMENT METHOD TO CHOOSE?

20. WHAT HAPPENS IF I DO NOT KEEP UP WITH MY REPAYMENTS?

AMB Response

Aiqon Amanah Response

21. WHO CAN I CALL REGARDING MY FUTURE PAYMENT?

Aiqon Amanah contact details:

22. I DON’T AGREE WITH THE ARRANGEMENT BY AIQON, CAN I CONTINUE MY ACCOUNT WITH AMB THEREAFTER?

23. HOW WILL MY RECORD BE DISPLAYED IN CCRIS?

24. WILL CCRIS/ CTOS SHOW THAT I HAVE OUTSTANDING RECORD UNDER AIQON AMANAH?

25. WILL I STILL BE GETTING LOAN/ FINANCING STATEMENTS FROM AMB?

26. CAN I STILL REQUEST FOR THE PAST STATEMENT RECORD FROM AMB?

27. THE FULL AND FINAL SETTLEMENT FOR MY ACCOUNT HAS BEEN APPROVED AND THE AGREED SETTLEMENT DEADLINE IS AFTER THE NPL SALE. WILL THE OFFER FOR SETTLEMENT STILL BE VALID?

28. IS MY PAYMENT ARRANGEMENT STILL THE SAME AS PREVIOUS?

29. CAN I NEGOTIATE MY PAYMENT TERMS?

30. CAN I APPROACH AKPK TO RESTRUCTURE/ RESCHEDULE MY ACCOUNT?

31. IS MY LOAN/ FINANCING WITH AMB CONSIDERED AS CLOSED?

32. ONCE THE ACCOUNT IS TRANSFERRED, WHAT WILL BE THE STATUS OF MY ACCOUNT? DOES LEGAL ACTION INITIATED BY AMB BE CONTINUED BY THE BUYER?

33. I AM A GUARANTOR OF THIS LOAN/ FINANCING. DO I STILL REMAIN AS GUARANTOR AFTER THE TRANSFER?

34. IF I HAVE ISSUES AND FEEDBACK, WHO DO I REFER TO?

35. WILL THE BANK ENTERTAIN MY QUERIES AFTER ACCOUNT IS SOLD TO AIQON AMANAH?

36. SINCE I TOOK THE LOAN/ FINANCING FROM THE BANK, I WANT TO SPEAK TO SOMEONE IN AMB AND NOT FROM AIQON AMANAH

03-20546688